For tips and guidelines on how to swim during lane swimming, including circle swimming, how to pass, and using flip turns, please refer to our swim etiquette brochure.

Check out the First Ten Minutes at the Pool for information on what to look for and ask about if you’re new to the pool! Pool staff are happy to assist you at the pool as well; let us know at the front desk that you’re new to the facility.

Check out our list of facility rules here – please note that lifeguards are responsible for the health and safety of all guests and are trained to assess risks and enforce rules in order to prevent injury. Therefore, the rules listed here are not necessarily exhaustive. Always listen to the lifeguard team.

The Wibit Aquatrack takes one hour for staff to setup, so when Wibit Swim is scheduled, we change the start time to 2 pm instead of the usual 1 pm.

Call Portage Pool: we can often place your child in the correct level over the phone. If that’s not possible, enroll your child in a free swimming level assessment, which take about 15 minutes of one-on-one time with a swim instructor in the pool. You must register for a scheduled assessment, and we cannot always accommodate other times.

Red Cross Swim programs are evaluated on an ongoing basis. There is no “test” day, which is why attending as many lessons in a session is important. In Red Cross Swim and Preschool, children don’t pass or fail–they complete a level and go into the next, or the level remains incomplete and your child must continue to work towards completion.

It’s important to remember that everyone picks up new skills at a different rate, so it can take several attempts to complete a level before moving on – it’s important to complete each level in order, however, because each level builds on skills mastered in the previous one.

Also, just like learning piano or math, practice is key! We recommend swimming at least one other time each week so your child can practice skills they picked up during lesson time.

Classes listed as parented require one caregiver to be in the water with the child throughout the lesson. Instructors may recommend that you get in to assist your child with the transition into group lessons, especially in the low-level preschool lessons where toddlers may be nervous about this brand new experience.

Nothing special. We recommend that swimmers tie back long hair and wear swimming attire that’s clean and not loose fitting. Goggles aren’t required, but they’re useful in higher Red Cross Swim levels and leadership courses.

Yes! If you took lesson with Red Cross at another facility, show us your report card and you’re good to go. If you took lessons in another program (such as the Lifesaving Society of YMCA) we can help figure out how to transfer into Red Cross Swim, or you can check our transfer chart.

At age 6, all swimmers move into the Red Cross Swim program, but they may not have to start at Level 1 depending on how much of the Preschool program they’ve completed. Check out this transfer chart and give us a call for assistance.

For the health and safety of instructors and other swimmers, please do not swim if you’re sick. If your child will miss several classes due to illness or injury, please bring in a doctor’s note and you will be refunded for the cost of the remaining lessons that your child will miss.

Consider taking leadership courses to become a lifesaver or lifeguard!

Yes! Youth under 18 years are eligible for funding to take registered sports programs through Kidsport and Everybody Gets To Play. This includes enrolling in our Parent & Tot levels, Red Cross Preschool and Red Cross Swim levels, as well as our leadership courses. Contact us for help completing your forms!

There are a lot of benefits to private lessons. However, group lessons have their advantages, too–in addition to learning how to swim, your child will also learn how to take turns with other swimmers, meet other kids and build relationships, play cooperative games, and more. Plus, group lessons are cheaper! Private lessons aren’t recommended for kids in the Red Cross Preschool program unless there is a safety concern requiring one-on-one attention from an instructor.